![]() ![]() Learn how to protect yourself with two-factor authentication (2FA) - an additional layer of security for your Proton Account. How to set up two-factor authentication (2FA) for your Proton Account For 2FA to function properly, the date and time on the device on which you are logging in to Proton Mail must be exactly the same as those of the device where you receive your 2FA code. In most cases, 2FA fails because the time on each device is not synchronized. Then, hold the statement in front of the camera while recording. ![]() Two-factor authentication (2FA) is not working You need to show your face clearly and hold the information page of your ID document Please note that if you cannot speak English, you can copy the English statement below and change the date, the email address, and the 2FA device you want to reset. Once it verifies the code, you will be logged onto your account. Depending on the method you have chosen, you will now get a numeric code that you need to enter in the space provided. You can use a U2A or FIDO2 security key to secure your Proton Account with two-factor authentication (2FA). The first step remains the same as before: you will have to sign in with your account credentials. These are also known as security tokens.How to use a 2FA security key to protect your Proton Account Security keys are physical devices, often flash drives, that can be used as an authentication method. They will help you to restore an access to your account. Otherwise, you should contact the Support team of the service which you protect with the Google Authenticator. Learn how to recover your codes, reset your 2-Step Verification, and enroll in Advanced Protection. If you saved QR codes or secret keys in the moment of token enrollment, you should use them to restore your tokens on another phone. You can lock it temporarily or totally erase any data. This will help you find, lock, or erase your phone remotely. If your lost phone is an Android, you can use the Google phone locater tool. You could also use a security key as a backup option. Have you lost your authenticator codes and cant access your Google account Dont panic, you can find some solutions and tips in this thread. To start with, you need to make sure that the Google Authenticator app on your lost phone isnt exploited by anyone. You don't need to link every service you use with two authenticators if you don't want to, but it's a good idea to at least back up your important accounts with a failsafe. If you lose your phone with Google Authenticator installed, it's important that you have an alternative authentication method to hand so that you can still access your accounts without the app. This is more of a precaution than a remedy. ![]() Have an Alternative Authentication Option If you've printed off backup codes (which we'll get to later), you should be able to restore your account. You'll be able to do this if your phone number or email is linked to your account. If it’s an account with a major public service (e.g., Google, Facebook, Instagram) and your account is linked to your e-mail or phone number, you can easily restore access using an alternative authentication method. Fortunately, you can still recover your account and access it. What you can do now is restore access to your account. If, however, you don't have Google Authenticator installed on another device, you won't be able to recover your authenticator and all your codes. But, once again, your phone will need to be turned on to do this. If your lost phone is an iOS device, you can erase your phone on your iCloud account via the Find iPhone option. Step 2: Reach out to the service provider’s customer support team through email, chat, or phone. Look for a Support or Contact section, usually found in the footer or menu. So make sure you lock your phone as soon as possible once you realize it's lost, or erase it entirely if you're sure you aren't going to be able to retrieve it. Here’s how you can go about it: Step 1: Visit the website or platform for which you need to recover the codes. Your phone needs to be turned on to be locked or erased. ![]() You can lock it temporarily or totally erase any data stored on it, but there is a stipulation here. To start with, you need to make sure that the Google Authenticator app on your lost phone isn't exploited by anyone. Tap the menu button at the top-right of the app and choose Transfer accounts. Now open Google Authenticator on your new Android phone. You have to scan this QR code with the Google Authenticator app on your new phone. So what can you do if you can't retrieve Google Authenticator? 1. Select accounts you’d like to transfer to a new phone and tap Next. So, what should you do if this happens? Can you recover your Google Authenticator account if you lose the device it's installed on? Steps to Take If You Lose a Phone with Google Authenticator Installed ![]()
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